Privacy Policy

1. Who We Are

Evolution Marketing Solutions Inc. provides AI receptionist systems, websites, CRM implementation, business automation, appointment scheduling, email and text-message follow-up, digital advertising, lead-generation, and related marketing and technology services.

In this policy, “Evolution Marketing Solutions,” “we,” “our,” and “us” refer to Evolution Marketing Solutions Inc.

2. Information We Collect

We may collect information that you provide directly, information generated through your use of our services, and information collected automatically through websites, forms, cookies, and connected technology.

Information you provide

• Name, business name, job title, and contact information.
• Email address, telephone number, and mailing address.
• Account, login, appointment, and customer-support information.
• Messages, form submissions, chat conversations, and call details.
• Business-service information used to configure your AI receptionist.
• Billing, subscription, transaction, and invoice information.
• Information submitted when requesting a proposal, demo, or consultation.

AI, voice, chat, and communication data

When you interact with an AI receptionist, voice agent, website chat, text-message system, or automated workflow, we may collect or process:

• Call audio, recordings, transcripts, summaries, and timestamps.
• Chat messages and text-message conversations.
• Appointment requests and lead-qualification responses.
• Contact details voluntarily provided during the interaction.
• Conversation outcomes, routing information, and follow-up status.

Calls may be recorded or transcribed where permitted by law. Where required, an appropriate notice or consent request should be presented before recording.

Information collected automatically

• IP address and approximate location.
• Browser, device, operating system, and language information.
• Pages viewed, links clicked, referring pages, and session activity.
• Cookie identifiers, advertising identifiers, and analytics events.
• Date, time, duration, and technical logs associated with your visit.

3. How We Use Information

We may use personal information to:

• Provide, maintain, configure, and improve our services.
• Respond to inquiries and provide customer support.
• Schedule appointments, demos, consultations, and onboarding sessions.
• Operate AI receptionists, chat systems, voice systems, and automations.
• Qualify leads and route requests to the appropriate person.
• Send confirmations, reminders, service messages, and requested information.
• Process payments, subscriptions, refunds, invoices, and account changes.
• Personalize websites, campaigns, forms, and customer experiences.
• Manage advertising and measure campaign performance.
• Detect fraud, misuse, security threats, and technical problems.
• Comply with legal, accounting, tax, regulatory, and contractual duties.
• Enforce our agreements and protect our business, customers, and users.

4. Text Messages, Calls, and Email Communications

When you provide your phone number or email address, we may use it to respond to your inquiry, provide requested services, send appointment information, deliver transactional updates, and communicate about your account or purchase.

Where you expressly consent, we may also send promotional or marketing communications. Consent to receive marketing texts is not a condition of purchasing services.

You may unsubscribe from promotional emails by clicking the unsubscribe link included in those messages. You may still receive non-promotional communications relating to transactions, security, appointments, subscriptions, or customer support.

5. Cookies, Analytics, and Advertising Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to operate our websites, remember preferences, measure traffic, prevent fraud, analyze performance, and support advertising.

These technologies may be used for:

• Essential website and security functions.
• Analytics and website-performance measurement.
• Advertising attribution and campaign reporting.
• Personalization and remarketing, where permitted.
• Remembering visitor preferences and form progress.

You can control cookies through your browser settings. Blocking certain cookies may cause parts of the website or services to function incorrectly.

6. Payments

Payments may be processed by third-party payment providers such as Stripe. We generally do not receive or store your complete payment-card number. Payment providers may collect and process billing information according to their own privacy policies and legal obligations.

Information connected with payments may be processed or stored in the United States or other countries where our payment and technology providers operate.

7. How We Share Information

We may disclose information to service providers and business partners that help us deliver our services, including providers of:

• Website hosting and domain services.
• CRM, automation, call, chat, and messaging technology.
• Artificial-intelligence and transcription services.
• Payment processing and subscription billing.
• Email delivery, SMS delivery, and telephone services.
• Analytics, advertising, and conversion tracking.
• Cloud storage, cybersecurity, and technical support.
• Accounting, legal, compliance, and professional services.

We may also disclose information when required by law, court order, or government request; to investigate fraud or security threats; to enforce our agreements; or in connection with a merger, sale, restructuring, financing, or transfer of business assets.

We do not sell personal information for money. Certain advertising or analytics activity may be considered “sharing” or “targeted advertising” under some state privacy laws. Eligible consumers may have the right to opt out of those activities.

8. Client Data and Our Role as a Service Provider

When we operate websites, CRM systems, AI receptionists, appointment workflows, or communication systems on behalf of a business client, we may process personal information according to that client's instructions.

In those situations, the client may be the business responsible for deciding why and how the information is used. Requests concerning data collected for one of our clients may need to be directed to that client.

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, and protect our systems.

Retention periods may vary depending on the nature of the information, the service involved, legal requirements, and client instructions.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, network, transmission, or storage system can be guaranteed to be completely secure. You are responsible for protecting passwords, account credentials, and access to your devices.

11. Your Privacy Rights

Depending on your state or country, you may have rights relating to your personal information, including the right to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about categories of data collected or disclosed.
• Opt out of certain targeted advertising, sale, or sharing activities.
• Withdraw consent where processing is based on consent.
• Appeal a decision concerning a privacy request, where applicable.
• Not receive discriminatory treatment for exercising privacy rights.

To submit a request, contact us using the information below. We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, subject to verification.

12. California Privacy Notice

California residents may have rights under the California Consumer Privacy Act, as amended, if the law applies to our business or a particular processing activity.

The categories of personal information we may collect include identifiers, customer records, commercial information, internet or network activity, geolocation information, audio or electronic information, professional information, and inferences derived from other information.

We use and disclose these categories for the business and commercial purposes described throughout this Privacy Policy.

To request access, correction, deletion, or to exercise an applicable opt-out right, email us using the subject line: California Privacy Request.

13. Children’s Privacy

Our websites and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can investigate and take appropriate action.

14. Third-Party Websites and Services

Our websites may contain links to third-party websites, applications, social networks, payment pages, scheduling tools, and other services. Their privacy practices are governed by their own policies, not this Privacy Policy.

15. International Data Processing

We and our technology providers may process or store information in the United States and other countries. Those countries may have different privacy and data-protection laws than your location.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, practices, or legal obligations.

The updated version will be posted on this page with a revised effective date. Material changes may also be communicated through additional notices where appropriate.